Help! A Diamond Fell Out of My Engagement Ring! Now What?

Help! A Diamond Fell Out of My Engagement Ring! Now What?

This article discusses what to do when a diamond falls out of your engagement ring, how to fix it and how to take steps from it happening again.


First of all -- don't panic.

If you’re one of the millions of people who experience the loss of a diamond from their engagement ring or other piece of fine jewelry every year, this article is for you!

A Diamond Fell Out of my Engagement Ring: Why did that happen?

There are many reasons that a diamond could fall out of your engagement ring or other piece of fine jewelry but the main reason is due to the simplest explanation. The most common reason that stones fall out of rings is because of daily wear and tear.

Think of it this way: if you buy a brand new car and scrape the curb when driving it, some damage is going to occur. This doesn’t mean that the car was poorly constructed; it’s just inevitable that it’s going to suffer wear and tear, especially if you drive it every day..

Similarly, diamonds and metal aren’t indestructible and your rings are inevitably going to take some knocks just due to the nature in which we live our lives, no matter how careful we are. We’re constantly knocking our hands against things: keyboards, doorknobs, walls, desks, car doors, etc. All that daily use is bound to cause some wear and tear on your ring, which is why annual servicing for your jewelry is critical.

To use the car analogy again: if you never changed the oil or never rotated the tires, the car is bound to start running a little ragged, especially if you drive it every day.

This is why we offer all of our custom engagement ring clients a complimentary annual servicing package that includes cleaning, polishing, prong tightening, etc. Even though our rings are of exceptional quality, they’re not indestructible, though one time one of our rings did save a client’s hand from being mangled. She accidentally slammed a door on her hand and while the ring was damaged, her hand was not. We were able to repair the ring for her and make it as good as new.

We also have clients who bend their rings due to carrying excessive weight in their grocery bags. Putting 40 – 50 pounds of weight on your ring from heavy grocery bags is one of the most common reasons rings get damaged. Again with the car analogy: no car is going to run as good as new if the owner is off-roading it every weekend. Save your ring and make two trips to get your groceries.

On occasion there are manufacturer defects that cause diamonds to fall out of rings, but this more commonly happens in rings that are mass-produced overseas in factories that are not custom-made to your center stone. These rings also have less precious metal content and are more prone to breaking because of porosity. Porosity, tiny little holes in the metal, happens because these manufacturers cut their costs by aerating their precious metal mixtures (meaning they pump air into the metal mixtures) to lighten it and create more volume.

Sure, it saves them a buck or two but then you’re left with a poorly constructed ring and will be paying for their company cost-saving techniques later on. Buyers beware when purchasing one of those rings from those big-box retailers: the savings you get in the beginning won’t be there in the end.

Okay — there are some pretty good reasons as to why a diamond might have fallen out of my ring. What do I do now?

If you’re a Concierge Diamonds client, just call us or email us. We’ll work with you on arranging insured shipping to send the ring back to us so we can take a look at the damage for you. Even if your repair isn’t covered by our warranty, don’t worry about it. We promise most repairs are not terribly expensive and can be done in a reasonable amount of time. We’ll also service the ring for you, meaning we’ll give it a good cleaning, polishing, prong tightening etc.

What if I’m not a Concierge Diamonds’ client?

Check with the company who sold you your ring and see what they can do to assist you.

Can Concierge Diamonds repair my ring?

Unless the ring is made by Concierge Diamonds, we cannot repair or service your ring. This may void any warranty you do have on the ring. However, if you want to talk to us about upgrading your setting or creating a new ring using your existing center stone, we’re happy to do that for you.

How Do I Prevent Diamonds from Falling Out of my Ring

They say prevention is the best medicine and the same is true with fine jewelry as well. Be sure you get your ring serviced annually. Have your jeweler look at the ring at least once a year.

Can you hear if a stone is loose? Hold the ring up next to your ear and lightly tap it. Do you hear anything? If you hear anything other than the sounds of your fingertips tapping on the ring, you might have some loose stone. Immediately stop wearing the ring until you can get your jeweler to take a look.

What if you still take all the precautions possible and a stone still falls out?

This is like asking what happens if you drive a car what’s the likelihood of getting into a fender bender. It’s not impossible for that to happen despite all the precautions that you take.

So there may come a time at which this is a situation you have to deal with. The question you need to ask yourself is whether or not you want to deal with a company that has your back. Remember, if you don’t know jewelry, you must know your jeweler.

Need more help? Contact us here!

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