We warranty all jewelry we sell to be free from manufacturer defects. In the rare event that a defect is discovered, we will correct the issue at no cost to you. However, this warranty will be voided if any alterations or adjustments—including sizing—are made by a third party other than Concierge Diamonds. We cannot assume responsibility for work performed by any outside party.

Clients are responsible for covering round-trip shipping costs in accordance with our shipping policies.

Our rings are crafted to the highest standards of quality and are covered by a lifetime manufacturer’s warranty. This warranty applies exclusively to defects resulting from the manufacturing process. Please note, there is a distinction between manufacturer defects and damage caused by daily wear and tear.

We are happy to repair rings and fine jewelry that have lost a stone due to normal wear and tear. However, such repairs are typically not the result of a manufacturer’s defect, but rather of daily use or accidental damage.

Think of your ring like a new set of tires—over time and with regular use, some wear is inevitable. Eventually, even the most durable materials require a little maintenance. Diamonds and precious metals, while incredibly strong, are not indestructible. Whether you're typing, opening doors, or simply going about your day, your ring will experience impact. That’s why we recommend annual servicing to maintain the integrity of your jewelry.

To support the long-term care of your ring, we offer our custom engagement ring clients a complimentary annual servicing package, which includes a professional ultrasonic cleaning. While our craftsmanship is exceptional, ongoing maintenance is essential to preserving your ring’s beauty and structure.

In rare cases, manufacturer defects—such surface imperfections or porosity—may occur. These issues are more frequently found in mass-produced rings manufactured by retail chains, where settings are not individually tailored to each center stone. We’ll inspect your ring to determine the cause of the damage, and if it's covered by warranty, we’ll perform the repair at no cost. If the damage is determined to result from wear or external factors, we will still complete the repair, but it will be at the client’s expense. All repairs require written approval from the client before work can begin.

We recommend checking with your jewelry insurance provider to determine if repairs not covered under warranty are included in your policy.