Refund policy

Concierge Diamonds Return Policy: Custom Pieces

All of our custom engagement rings and other fine jewelry pieces are made by hand by our expert craftsmen. Being bespoke items, they are therefore not eligible to return. However, if you are not satisfied with your custom piece, we will continue to adjust it until you are 100% satisfied with the product. Contact us to learn more and discuss your options at 213-261-4330 or info@conciergediamonds.com. These policies are subject to change at any time.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at info@conciergediamonds.com or 213-261-4330, and we will arrange a return or exchange at no additional cost to you.

Thank you for choosing Concierge Diamonds! We’re here to ensure that your jewelry shopping experience is nothing short of delightful.