Make a Service Request
We are delighted to help you with a cleaning, repair or resizing request for your piece of fine jewelry. Take a look at the list of most frequently asked questions about our services. If you have any questions or need to schedule a dropoff or coordinate shipping, contact us here.
Frequently Asked Questions About Service Requests
How should my ring fit?
Your ring should feel comfortable and secure on your finger below the knuckle. It should slide on easily but resist enough when sliding off that there’s no risk of it falling off. The ring should slide onto the finger easily and require one to three seconds of pressure to get over the knuckle on the way off.
Resizing
Concierge Diamonds provides resizing for all custom engagement ring and wedding bands orders. This excludes bands that are not possible to resize (including eternity bands, rings with etchings / engravings and alternative metals). Your ring may be resized once for free within the first 60 days of purchase within one full size up or down (some restrictions apply, see below). If you are past your 60 days, we can still resize your ring for a nominal labor charge. Contact us to learn more. You will be responsible for the cost of shipping the ring. Resizing can end up removing your engraving if you have one. You are responsible for the cost of any re-engravings needed.
Repairs
We are happy to repair your fine jewelry that may have sustained damage. Please fill out the service form so we can provide more information. Repair timelines vary based on the work to be completed. We cannot take responsibility for repairs done by other any other jeweler.
How long does it take to resize a ring?
As all of our rings are carefully handcrafted to ensure maximum quality and durability, so are our resizings, which can take several days to complete. Contact us to get an estimate on resizing your ring.
Servicing
Our Complimentary Servicing includes:
Detailed inspection to assess any damages*
Ultrasonic ring cleaning.
*Our top craftsmen will do a detailed examination of the ring. That includes checking all prongs are tight (even melee stone prongs), checking for any stone damages, and checking for any metal damages. Any damages to the ring that is not from a manufacturer's defect will need to be assessed in our offices to determine a suitable charge. No additional work will be done without our client's approval of charge and detailed description of what's needed.
Clients are responsible for the cost of round trip shipping.
Ask us about add-ons!
Engraving, burnished set stones and more, there are many add ons you can request for your custom engagement ring to further make it uniquely your. Contact us today to learn more or click on the links below.