Frequently Asked Questions About Service Requests
How should my ring fit?

Your ring should feel comfortable and secure on your finger below the knuckle. It should slide on easily but resist enough when sliding off that there’s no risk of it falling off. The ring should slide onto the finger easily and require one to three seconds of pressure to get over the knuckle on the way off.


Concierge Diamonds provides resizing for all custom engagement ring and wedding bands orders. This excludes bands that are not possible to resize (including eternity bands, rings with etchings / engravings and alternative metals). Your ring may be resized once for free within the first 60 days of purchase within one full size up or down (some restrictions apply, see below).  If you are past your 60 days, we can still resize your ring for a nominal labor charge. Contact us to learn more. You will be responsible for the cost of shipping the ring. Resizing can end up removing your engraving if you have one. You are responsible for the cost of any re-engravings needed.


We are happy to repair your fine jewelry that may have sustained damage. Please fill out the service form so we can provide more information. Repair timelines vary based on the work to be completed.  We cannot take responsibility for repairs done by other any other jeweler.


Please note that some of our rings cannot be resized due to their design. Diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain detail, ornate rings and bands, or rings with alternative metals (metals other than gold or platinum), cannot be resized and often lead to remaking the ring.

‍It is important to note that should you opt to resize your ring, your new ring may contain fewer or more gemstones, diamonds, or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. If you are unsure whether your ring falls into this category, contact us for more information.

‍These policies are subject to change at any time.


Clients are responsible for covering the cost of shipping to and from our offices for all repair, services and sizing requests. Contact us to learn about shipping options.

How long does it take to resize a ring?

As all of our rings are carefully handcrafted to ensure maximum quality and durability, so are our resizings, which can take several days to complete. Contact us to get an estimate on resizing your ring.


Our Complimentary Servicing includes: 

Detailed inspection to assess any damages*

Ultrasonic ring cleaning

Prong tightening for loose prongs (not broken prongs).

*Our top craftsmen will do a detailed examination of the ring. That includes checking all prongs are tight (even melee stone prongs), checking for any stone damages, and checking for any metal damages. Any damages to the ring that is not from a manufacturer's defect will need to be assessed in our offices to determine a suitable charge. No additional work will be done without our client's approval of charge and detailed description of what's needed. 

Clients are responsible for the cost of round trip shipping.

Ask us about add-ons!

Engraving, burnished set stones and more, there are many add ons you can request for your custom engagement ring to further make it uniquely your. Contact us today to learn more or click on the links below.


Popular Add Ons


An engraving is a wonderful way to customize your piece of fine jewelry. Choose a font from our menu and contact us to learn more.


Add a burnished set stone to your engagement ring for a personal touch only you can see.


Ready to discuss a different stone? Contact to learn about our upgrade program.

Don't See What You're Looking for?

Need something else? Contact us any time: we'd be glad to assist you!