Client Policies & Procedures
Deposits: Deposits are non-refundable. A deposit will reserve your particular item for up to 60 days. At that point if an item is not paid in full, your deposit converts to a credit with Concierge Diamonds which can be applied to any other item of your choosing in future.
In-person pick up: If you are planning to pick up in person, please note that we cannot take personal checks as the final payment. You are welcome to pay via cashier’s check made out to Concierge Diamonds, Inc. or via credit card; though the regular price will apply.
Insurance information: Your item is insured up to the moment the item is delivered to the provided address, or to you, or a representative of yours, when the item is picked up in person. If you’d like more information regarding insurance after delivery, please ask us for more information.
Method of payment: We accept all major credit cards, cashiers’ checks, wire transfers and Zelle. We offer a discount to our clients paying via wire, cashiers' checks or Zelle.
Resize: When purchasing from Concierge Diamonds, we provide one complimentary resizing for all engagement rings and wedding bands, excluding bands that are not possible to resize (including eternity bands, rings with etchings / engravings and alternative metals). Your ring may be resized once, for free, within the first 60 days of purchase one full size up or down (some restrictions apply, see below). To have your item resized free-of-charge, please contact us. If you are past your 60 days, we can still resize your ring for a nominal labor charge. Contact us to learn more. You will be responsible for the cost of returning the product to us for resizing or servicing, according to our return policy.
Diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain detail, ornate rings and bands, or rings with alternative metals (metals other than gold or platinum), cannot be resized and often lead to remaking the ring.
It is important to note that should you opt to resize one of these rings, your new ring may contain fewer or more gemstones, diamonds, or a reduction or increase in precious metal weight which may cause an increase or decrease in the value. Please note that some of our rings cannot be resized due to their design. If you are unsure whether or not your ring falls into this category, contact us for more information. These policies are subject to change at any time.
Returns: Excluding items from the 'essentials' and 'ready to wear' collections on our website, all of our rings and jewelry are custom-made to order and our manufacturing is completed in Los Angeles. As such, our jewelry is not eligible to return. Our rings do have an upgrade and exchange policy in which applicable diamonds can be upgraded to another diamond, subject to market adjustment. Some stones are excluded from this policy including exceptionally large stones, typically over $20,000 USD. Additionally, if you are not satisfied with your purchase we can continue to make adjustments to your ring until you are 100% satisfied with the product, alterations may incur additional labor and material charges. Lab grown diamonds are not eligible for our upgrade policy. All lab grown diamond sales are final. Contact us to learn more and discuss your options at 213-261-4330 or info@conciergediamonds.com These policies are subject to change at any time.
Sales tax: We collect sales tax based on the shipping address, including for out-of-state purchases and in-state purchases. Concierge Diamonds is located in Los Angeles, California.
Shipping: Once the final payment is completed, we’ll coordinate the shipping logistics and send you a tracking number so you can follow the package along the way. We ship Monday – Thursday, via FedEx overnight, with a signature required for delivery. When we ship to you, we will include a certificate for the stone (if the stone is certified), an appraisal, a jewelry box, and some goodies along the item. Due to insurance we cannot ship to a P.O.Box or a FedEx shipping center. Please note that delivery days due to inclimate weather conditions or carrier delays are beyond our control. For international shipments we use Fedex International Priority, which typically arrives in the "ship to" country within 1-3 business days, though some destinations can take longer. The country to where we ship the items must get clearance from their local government customs officials before the piece will be delivered. Concierge Diamonds cannot be held responsible for any customs issues or tariff costs that arise, as those issues are out of our control and dependent on the government of the shipping destination. We will do our best to complete the paperwork correctly with our shipper and to facilitate the shipment as much as we can, but customs is not something within our control.
Warranty:
Visit our Warranty Page
We reserve the right to update and make changes to these policies at any time. All updates will be posted on this page.
“"It’s been a week since Jacob's proposal in Paris (3.58 elongated antique cushion cut with double prongs and hidden halo) (I said yes-obviously) and I couldn’t help but to reach out to you myself. I wanted to sincerely thank you for being a part of our engagement story. It was such a treat to meet a wizard in a tower in the middle of the bustling kingdom who had such immense wisdom and leadership. (That fancy no-hands light trick really wowed me - I truly felt giddy like a little kid watching a magician). You were kind and concise, making the choice a no brainer. And to match a perfect experience in choosing the ring, came the perfect product. The craftsmanship of this ring is absolutely astounding. I’m not usually a person who likes to show off, but now I’m suddenly left-handed, flashing my ring around like I won the lottery.
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We already knew you were the best in the biz by the reviews of you online but thank you again for having a hand in making my dreams come true."
“There was a select few stones that met the criteria I wanted (perfect color, unseeable flaws, not too wide, no bow, etc). Dan blew the search out of the park by not only finding the ring I wanted, but bringing it to me along with a couple close comparisons. He accommodated my schedule and even gave me the VIP treatment of having someone fly to me. He helped design the ring exactly how I wanted it. Wouldn’t have had it any other way.
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Six months after, Dan is still there when I need him. His team is great and very attentive. I am proud to call him our family Jewler. Could not have had a better experience.
“Dan and his team did an incredible job finding the perfect engagement ring for us. He was very patient and I never felt rushed or pressured to purchase. After going to many jewelers, Dan was the first to educate me about diamonds beyond the four C’s. He had a large inventory of the specific shape we were looking for, whereas other jewelers only gave us 1-2 choices. I can’t emphasize enough how honest Dan runs his business. I would recommend Dan to all my friends and family and would come back 10/10 times. We are elated with the diamond purchased and it exceeded all expectations.
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“Dan and his team are the best! Could not have asked for a better experience creating a custom engagement ring. I found Concierge Diamonds via Reddit and was so appreciative of how well they took care of me. Dan had a great meeting with me exploring different stones.
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From there, his team (especially Aubrey) was great guiding me through the design and creation process. I am beyond thrilled with how the ring came out and loved final product. Definitely recommend.
