Client Policies & Procedures

Last Modified: November 15, 2021

Deposits: Deposits are nonrefundable. A deposit will reserve your particular item for up to 60 days. At that point if an item is not paid in full, your deposit converts to a credit with Concierge Diamonds which can be applied to any other item of your choosing in future.

In-person pick up: If you are planning to pick up in person, please note that we cannot take personal checks as the final payment. You are welcome to pay via cashier’s check made out to Concierge Diamonds, Inc. or via credit card; though the regular price will apply.

Insurance information: Your item is insured up to the moment the item is delivered to the provided address, or to you, or a representative of yours, when the item is picked up in person. If you’d like more information regarding insurance after delivery, please ask us for more information.

Method of payment: We accept all major credit cards, cashiers’ checks, wire transfers and Zelle. We offer a discount to our clients paying via wire, cashiers' checks or Zelle.

Resize: When purchasing from Concierge Diamonds, we provide one complimentary resizing for all engagement rings and wedding bands, excluding bands that are not possible to resize (including eternity bands, rings with etchings / engravings and alternative metals). Your ring may be resized once, for free, within the first 60 days of purchase one full size up or down (some restrictions apply, see below). To have your item resized free-of-charge, please contact us. If you are past your 60 days, we can still resize your ring for a nominal labor charge. Contact us to learn more. You will be responsible for the cost of returning the product to us for resizing or servicing, according to our return policy.

Diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain detail, ornate rings and bands, or rings with alternative metals (metals other than gold or platinum), cannot be resized and often lead to remaking the ring.

It is important to note that should you opt to resize one of these rings, your new ring may contain fewer or more gemstones, diamonds, or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. Please note that some of our rings cannot be resized due to their design. If you are unsure whether or not your ring falls into this category, contact us for more information. These policies are subject to change at any time.

Returns: All of our rings and jewelry are made to order and our manufacturing is completed in Los Angeles, as such our jewelry is not eligible to return. Our rings do have an upgrade and exchange policy in which applicable diamonds can be upgraded to another diamond. Some stones are excluded from this policy including exceptionally large stones, typically over $20,000 USD. Additionally, if you are not satisfied with your purchase we can continue to make adjustments to your ring until you are 100% satisfied with the product, alterations may incur additional labor and material charges. Lab grown diamonds are not eligible for our upgrade policy. All lab grown diamond sales are final. Contact us to learn more and discuss your options at 213-261-4330 or info@conciergediamonds.com These policies are subject to change at any time.

Sales tax: We collect sales tax based on the shipping address, including for out-of-state purchases and in-state purchases. Concierge Diamonds is located in Los Angeles, California.

Shipping: Once the final payment is completed, we’ll coordinate the shipping logistics and send you a tracking number so you can follow the package along the way. We ship Monday – Thursday, via FedEx overnight, with a signature required for delivery. However, due to the current COVID-19 situation, FedEx may skip the signature and leave the package by the door, which means you should be at the shipping address on the scheduled delivery day and on the lookout. When we ship to you, we will include a certificate for the stone (if the stone is certified), an appraisal, a jewelry box, and some goodies along the item. Due to insurance we cannot ship to a P.O.Box or a FedEx shipping center. Please note that delivery days due to inclimate weather conditions or carrier delays are beyond our control. For international shipments we use Fedex International Priority, which typically arrives in the "ship to" country within 1-3 business days, though some destinations can take longer. The country to where we ship the items must get clearance from their local government customs officials before the piece will be delivered. Concierge Diamonds cannot be held responsible for any customs issues that arise, as those issues are out of our control and dependent on the local government of the shipping destination. We will do our best to complete the paperwork correctly with our shipper and to facilitate the shipment as much as we can, but customs is not something within our control.

Warranty: 

Visit our Warranty Page

 

We reserve the right to update and make changes to these policies at any time. All updates will be posted on this page.