Are independent jewelers better than chain stores for engagement rings?
Not just that. The big box stores stock really low quality diamonds, with mass-produced settings made overseas to really low standards. It's just not quality, "engagement worthy" jewelry. Independent jewelers, however, work to create client relationships (at least good ones do!), so they will want your piece to be something you're proud of. It's usually made much better as a result.
Also, the "jewelers" at chain stores aren't really jewelers - they're salespeople. So if you have in-depth questions, they're just not qualified to answer them.
Of course, if you check my post history, you'll see that I think there are better alternatives than either chain stores or local people... But that's neither here nor there.
What kind of ring do you have in mind?